diff --git a/Layout/default/Emailtemplates/order/productchange-ticket-order.php b/Layout/default/Emailtemplates/order/productchange-ticket-order.php
new file mode 100644
index 000000000..30ff81cfe
--- /dev/null
+++ b/Layout/default/Emailtemplates/order/productchange-ticket-order.php
@@ -0,0 +1,37 @@
+<?php
+/**
+ * @var Order $order
+ */
+$this->setReturnValue([
+    'subject' => "Produktwechsel ".$order->owner->getCompanyOrName(),
+    'from_email' => "workspace.admin@xinon.at",
+    'from_email_name' => "thetool"
+]);
+
+$url_prefix = "http".($_SERVER["HTTPS"] ? "s" : "")."://".$_SERVER["HTTP_HOST"];
+?>
+project: storungen-and-support
+type: Produktwechsel
+status: Neu
+priority: Residential
+Kundenname: <?=str_replace(["\n", "\r"], "", $order->owner->getCompanyOrName())?>
+
+Telefon: <?=$order->owner->phone?>
+
+e-Mail: <?=$order->owner->email?>
+
+Kundennummer: <?=$order->owner->customer_number?>
+
+Kunde: <?=str_replace(["\n", "\r"], "", $order->owner->getCompanyOrName())?>
+
+
+### Neue Produkte:
+<?php foreach($order->products as $product): ?>
+<?=$product->product->name?>
+
+<?php endforeach; ?>
+
+<?=$url_prefix?><?=self::getUrl("Order", "", ["id" => $order->id])?>
+
+
+⚠️ Upgradebestellung muss nach der technischen Umstellung in thetool ABGESCHLOSSEN werden.
diff --git a/Layout/default/Order/Form.php b/Layout/default/Order/Form.php
index 24e3f1c0c..f3a7be14b 100644
--- a/Layout/default/Order/Form.php
+++ b/Layout/default/Order/Form.php
@@ -544,7 +544,14 @@
                   <h4>Produkte</h4>
                   
                   <div class="row col-12 mt-2 mb-2">
-                    <label><input type="checkbox" class="input-check" name="upgrade" value="1" <?=($order->upgrade) ? "checked='checked'" : ""?> /> Bestellung ist Upgrade</label>
+                      <?php if($me->address_id == 209): ?>
+                        <label><input type="checkbox" class="input-check" name="upgrade" value="1" <?=($order->upgrade) ? "checked='checked'" : ""?> /> Bestellung ist Upgrade</label>
+                      <?php else: ?>
+                        <p class="alert alert-warning">
+                            Upgrades können ab sofort nur noch über die Upgradefunktion auf der Bestellübersicht eingegeben werden.
+                            <a href="<?=self::getUrl("Order", "addUpgrade")?>">Klicken Sie hier</a>, um zur Upgradefunktion zu gelangen.
+                        </p>
+                      <?php endif; ?>
                   </div>
                   <div></div>
                   
diff --git a/Layout/default/Order/Index.php b/Layout/default/Order/Index.php
index 633b1d38d..3571d4ba3 100644
--- a/Layout/default/Order/Index.php
+++ b/Layout/default/Order/Index.php
@@ -143,7 +143,9 @@
           <div class="col-12">
             <div class="float-right">
               <a class="btn btn-lg btn-primary mb-2" href="<?=self::getUrl("Order", "add")?>"><i class="fas fa-fw fa-square-plus "></i> Neue Bestellung anlegen</a>
-              <a class="btn btn-lg btn-purple mb-2 ml-2" href="<?=self::getUrl("Order", "addUpgrade")?>"><i class="fas fa-fw fa-square-up "></i> Upgrade eingeben</a>
+                <?php if(!$me->address_id != 209): ?>
+                <a class="btn btn-lg btn-purple mb-2 ml-2" href="<?=self::getUrl("Order", "addUpgrade")?>"><i class="fas fa-fw fa-square-up "></i> Upgrade eingeben</a>
+                <?php endif; ?>
             </div>
           </div>
         </div>
@@ -179,11 +181,13 @@
               <?php endif; ?>
             </a>
           </li>
+            <?php if(!$me->address_id != 209): ?>
             <li class="nav-item">
                 <a class="nav-link" href="<?=self::getUrl("Order", "Upgrades", ["filter" => $filter])?>">
                     Upgrades
                 </a>
             </li>
+            <?php endif; ?>
         </ul>
         
         <?php if($showSpecial) $lonelyOrders = $special_orders ?>
diff --git a/application/Order/Order.php b/application/Order/Order.php
index f922ad2c3..664775cdb 100644
--- a/application/Order/Order.php
+++ b/application/Order/Order.php
@@ -264,7 +264,31 @@ class Order extends mfBaseModel {
       return true;
     }
   }
-  
+
+  public function sendUpgradeEmail() {
+      $tk_tpl = new Layout();
+      $tk_tpl->setTemplate("Emailtemplates/order/productchange-ticket-order");
+
+      $tpl_vars = [
+          "order" => $this,
+      ];
+
+      foreach($tpl_vars as $name => $val) {
+          $tk_tpl->set($name, $val);
+      }
+
+      $tk_body = $tk_tpl->render();
+      $tk_values = $tk_tpl->getReturnedValue();
+
+      $tk_email = new Emailnotification();
+      $tk_email->setSubject($tk_values["subject"]);
+      $tk_email->setBody($tk_body);
+      $tk_email->setFrom($tk_values["from_email"], $tk_values["from_email_name"]);
+      $tk_email->setTo("workspace@xinon.at");
+      $tk_email->setHeader("X-" . MFAPPNAME . "-Cid", $this->id);
+      $tk_email->send();
+  }
+
   public function sendFileuploadEmail(OrderFile $file) {
     $filetype = $file->name;
     
diff --git a/application/Order/OrderController.php b/application/Order/OrderController.php
index 870f90dc3..0633a37a8 100644
--- a/application/Order/OrderController.php
+++ b/application/Order/OrderController.php
@@ -494,6 +494,7 @@ class OrderController extends mfBaseController {
       $this->layout()->set("upgrades", $upgrades);
       $this->layout()->set("pagination", $pagination);
   }
+
   protected function addUpgrade() {
       //$this->layout()->setTemplate("Order/Productchange");
       Helper::renderVue($this, "OrderProductchange", "Neuer Produktwechsel", ["CONTRACT_API_URL" => $this->getUrl("Contract", "api"),
@@ -1085,7 +1086,12 @@ class OrderController extends mfBaseController {
       } else {
         $this->log->debug(__CLASS__."::save(): NOT creating new SPIN for ".$owner->getCompanyOrName()." (".$owner->id."): SPIN exists or owner of Order was changed or external products");
       }
-      
+
+
+        if($mode == "add" && $order->upgrade) {
+            // send upgrade ticket
+            $order->sendUpgradeEmail();
+        }
     }
     
     //var_dump($_FILES['OrderFileUpload']);exit;